We understand the dynamics of this industry well and also the increasing competition with newer distribution models. Our agents/associates help in fulfilling customer demands to ensure customer loyalty. We have the desired competency to deliver superior service fro our clients in airline, hotel, car rentals, tour operations and travel management companies.
At I Connexion we have a team of domain experts to incubate new projects and processes like hiring and training for strong orientation.

Our Services include:

1. Loyalty programs
2. Information management and call handling
3. Booking and reservations for leisure/business travel
4. Customer services
5. Cross sell / up-sell

Value added services

At I Connexion, we constantly explore methods to provide better service levels to our clients to increase efficiency and reduce ramp up time.
We have customized hiring process and tests for both process knowledge and listening skills. We have developed domain and sales training modules for this domain.