I Connexion is uniquely positioned in India to service Telecom vertical. We have extensive experience in handling 24/7 customer care programs like activations, client services and correspondence management. We have capabilities to manage processes ranging from activations (including inbound sales component that determines the carrier's ARPU) to unscripted processes like 'customer assistance services.

We offer various services in this domain.

Customer Care
1. Service activations
2. Billing
3. Service/plan changes, order fulfillment
4. Equipment warranty and replacement programs
5. Cross sell and up-sell
6. Account maintenance
7. Marketing strategies
8. Contract extensions
9. Sales and promotions

Technical Support
We help our clients to provide simple responses and guidance to the complex queries of their consumers. We service trouble shooting, product programming and network queries.

Advanced Support
We have experts and specialists for highest level escalations that require extensive research and analysis. This also requires communicating with other functions within a client's organization.

Value added services
I Connexion bring expertise in process improvements and re-engineering through sharing of best practices. We bring about productivity gains, quality and efficiency to the processes of our clients. We have developed a 'Middleware' and an ' offline Response library' for our clients in this vertical.