Cost saving, flexibility, consistence, reliability and customized process is what we offer to our clients. We thoroughly understand the customer support and back office requirements of the global insurance industry. We service insurance providers, carriers, brokers and administrators.

Our strong project management and understanding of processes has provided immediate benefits to our clients. We have sound experience in delivering complex processes that require decision making for insurance businesses and have supported both transaction and voice based processes. We also undertake profiling and hiring for this industry.

Our range of services includes:

1. Claims processing/adjudication(traditional, managed care and coordination of benefits)
2. New accounts application processing
3. Data entry and data correction
4. Customer service
5. Coordination of benefits
6. Outbound member satisfaction survey

Value Added Services:

The in-house training teams at I Connexion has developed comprehensive multimedia training modules for insurance industry overview, process implementation, health care plans and operational excellence. This has amounted upto 50% reduction in time.