I Connexion have a distinction of servicing diverse products of online retailers and retail chains ranging from books, toys, electronic products, and Internet properties to education. Our service agents/associates handle queries that require analyzing and making decisions, trigger a purchase, manually allocate an order to a fulfillment center, compensate customers for inconvenience and even educate customers.

Our Services include:

1. Customer service
2. Exceptions support for 1-800 numbers
3. Inbound sales and technical support
4. Telesales for extended warranty
5. Telemarketing of co-branded credit cards
6. Fraud detection
7. Inventory management and order processing


Value added services

We have managed partnerships with E-Commerce and retail clients and helped them with outsourcing to India for the first time. Some of our benefits proven to clients are :

1. Documentation of entire quality process for clients
2. Implementation of applications and enhanced efficiency through customization
3. Software for reporting and performance analysis
4. Time and motion analysis to improve productivity