I Connexion provides customer care services to help its clients establish benchmarks in world class customer service. At I Connexion, every agent / associate strives to bring exceptional experience to the client's customers and provide first contact resolution.

Our host of customer care services help in establishing and managing customer relationships. The scope of services vary from simple queries (accounts details and maintenance, information on products and services purchased, travel services required, service changes / swaps) to complex questions (escalations, premier queues). The customer care center also provides inbound sales including cross sell and up sell services. This has generated significant revenues to our clients.

We provide exceptional experience in:

1. Customer retention
2. Research escalated cases and provides solution
3. Cross sell / up sell purchases
4. Compliant and query resolution
5. Activation and change of services
6. Billing queries
7. Product information support
8. Order management
9. Warranty/replacement support
10.Booking and reservations
11.Loyalty programs
12.Account queries and maintenance
13.Insurance claims calls