I Connexion has developed Business solutions for clients all over the world. Our end-to-end solutions help our client organizations gain efficiency in their business processes. Ultimately, we arm them with that much-needed edge in the marketplace.

About 60 per cent of our Marketing executive and Technical support are at any given time working at client locations in different countries.

That our clients regard their relationship with us highly is borne out by an impressive statistic: over 75 per cent of our business comes from repeat clients.

The cost of acquiring a new customer is five times the cost of retaining an old one. And hence it is important that your customer interaction is managed in the best possible way. Customer Interaction Services at I Connexion are tailored to provide superior customer interaction and hence leverage every customer relationship to the fullest. Our portfolio includes a whole gamut of customer facing offerings including 24/7 customer support through voice (in-bound and out-bound calls), e-mail and web mediums, telemarketing services and telemarketing outsourcing, technical support services. We serve multiple industries including insurance, banks, financial services companies and retailers.

We always take care of the following things

Improved customer service levels
Reduced customer support/marketing costs
Higher sales conversion rate
Enhanced flexibility to manage service peaks and troughs, product lifecycles
Homogeneous, clearly defined processes across geographies
Greater coverage and number of interactions with customers